Refund policy

Return period:

  • We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, via the Website and a further 7 days to send the item back to us, at your own expense.
  • To be eligible for a return, your item must be in the same condition in which you received it; unused, unopened, with any original packaging (excluding outer delivery packaging) and in perfect condition.
  • We do not accept returns of bespoke or personalised items or gift cards
  • Until your return is delivered to RKHG, you remain responsible for the goods. 
  • The above does not apply to goods which are damaged on arrival, faulty or incorrect. Please inspect your order upon receipt and contact RKHG immediately if the item is faulty, damaged or incorrect, so that we can evaluate the issue and make it right.
  • To start a return, you must contact us via: shop@ritakonighouseholdgoods.com
  • We will notify you of the return address within 5 working days of receiving your return request.
  • Refunds: Once your return has been received by the vendor, it will be inspected to see whether it complies with the terms of this Returns and Refunds Policy. 
  • We aim to notify you as to whether or not the return complies with the terms of this Returns and Refunds Policy within 10 working days of receipt of the return by the vendor. 
  • If the return is approved, you will receive an automatic refund to your original payment method. If more than 15 working days have passed since notification that your return has been approved and you have not received a refund to your original payment method, please contact via: shop@ritakonighouseholdgoods.com
  • If the return is NOT approved: (including without limitation because a product which is returned on the basis it is faulty or damaged is not actually faulty or damaged), we will notify you, charge the bank card you used to pay for your order a further standard delivery fee and redeliver the parcel to the delivery address on your original order. 
  • Exchanges: We do not offer exchanges.

Cancellation:

  • You have the right to cancel your contract with RKHG, without giving a reason. Please contact shop@ritakonighouseholdgoods.com to request to cancel your order. 
  • We will cancel your order provided the order has not already been shipped.
  • We cannot cancel an order which has already been shipped. In this situation, you must wait to receive the order and then initiate a return.

Liability:

  • Nothing in these terms shall exclude or limit any liability to the extent that liability may not be excluded or limited by law.
  • Nothing in these terms shall exclude or limit your statutory rights. 
  • Our liability to you under these terms will not exceed the total price for your order.
  • We will not be liable, whether in contract, tort or otherwise: 
    • for any loss of business, profit, data, goodwill, reputation or anticipated savings or gains; 
    • for any special, indirect or consequential loss.
  • As explained in our Privacy Policy, this website may include links to third-party websites, plug-ins and applications. Clicking on these links may enable such connections so as to allow third parties to collect or share data about you in accordance with their own separate privacy policies. For the avoidance of doubt, RKHG is not responsible for, and does not have any liability to you in respect of,  any third party affiliate site you may choose to access. As such you are encouraged to read any new privacy policies that arise once you have left this website, RKHG.

Complaints:

Please contact shop@ritakonighouseholdgoods.com and we will deal with your complaint promptly and fairly.

Changes to these terms:

We reserve the right to make changes to these terms. We will publish the amended terms on the Website and will require you to click to accept the latest version of the terms before placing an order. The terms governing any order will be the terms in force on the order date.